Companies, in their remote relationship with customers, need to adapt quickly to the digital environment, as its integration has advanced quickly with the arrival of COVID-19.

Identifying customers is the main concern of companies in communications, as well as transactions with them. Identification fraud is becoming increasingly common in all sectors, especially in Banking, Financial Services, Insurance, Telecoms, Utilities, Retail and Tourism. Companies in these sectors not only aim to prevent possible fraud but also to digitise the onboarding processes of new customers, reduce time and save costs by removing human intervention and the use of paper. Digital identification certified by a Trusted Service Providers (approved as a trusted service provider according to European regulations), with internationally proven technology, will not only help you prevent identity fraud but also allow you to digitise digital onboarding processes quickly and safely and with probative legal value with customers all over the world.

With certified Digital Identification, two authentication factors are used: Validation of identification documents such as ID cards or passports and facial comparison with the customer’s video captured image. In addition, the customer’s biometric identification and its validation in the system are accompanied by other authentication factors, such as a username and password, or the sending of a one-time password (OTP) to a mobile phone, giving the greatest legal security to the process MailTecK & Customer Comms, a trusted service provider in accordance with eIDAS regulations, offers its customers a solution based on MiTek identification technology, which verifies and certifies the identity of citizens in over 150 countries remotely within a few minutes, minimising the risk of fraud and complying with current legal regulations such as PSD2, SEPBLAC and IDD.