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Certified Digital Identification

Certified Digital

Verify the identity of your customer in real time, from anywhere in the world, through a simple, fast and secure digital process.

Identify your customers securely

Companies, in their remote relationship with customers, need to adapt quickly to the digital environment, as its integration has advanced quickly with the arrival of COVID-19.

Identifying customers is the main concern of companies in communications, as well as transactions with them. Identification fraud is becoming increasingly common in all sectors, especially in Banking, Financial Services, Insurance, Telecoms, Utilities, Retail and Tourism. Companies in these sectors not only aim to prevent possible fraud but also to digitise the onboarding processes of new customers, reduce time and save costs by removing human intervention and the use of paper. Digital identification certified by a Trusted Service Providers (approved as a trusted service provider according to European regulations), with internationally proven technology, will not only help you prevent identity fraud but also allow you to digitise digital onboarding processes quickly and safely and with probative legal value with customers all over the world.

With certified Digital Identification, two authentication factors are used: Validation of identification documents such as ID cards or passports and facial comparison with the customer’s video captured image. In addition, the customer’s biometric identification and its validation in the system are accompanied by other authentication factors, such as a username and password, or the sending of a one-time password (OTP) to a mobile phone, giving the greatest legal security to the process MailTecK & Customer Comms, a trusted service provider in accordance with eIDAS regulations, offers its customers a solution based on MiTek identification technology, which verifies and certifies the identity of citizens in over 150 countries remotely within a few minutes, minimising the risk of fraud and complying with current legal regulations such as PSD2, SEPBLAC and IDD.

E-billing treatment and generation


Fast and simple online onboarding processes. Completely digital

Dual identification


Dual identification, validation of ID documents and biometric facial comparison prevent phishing fraud

Legal compliance


Compliance with regulations in sectors such as finance, banking, insurance (PSD2, SEPBLAC, IDD, etc.), telecoms, utilities, etc.

Digital Identification process with instant mobile verification based on Mitek identification technology


Discover the market’s leading digital identification solution in this video.

See video

How our solution works

The digital identity verification service validates and certifies an individual’s identity in real time in three steps.


in Onboarding processes and service access


Benefits of our solution

  • Reduced time for new customer onboarding processes, avoiding customer abandonment.
  • Customer identification in certified electronic communications.
  • Increased turnover by reaching a wider audience.
  • Minimising the risk of phishing and account theft.
  • Savings on costs associated with face-to-face and paper-based processes.

We protect your company data

ISO 27001 certified

We are ISO 27001 certified, guaranteeing the security of your data processing. Therefore, only authorised users will be able to access it, without risking its integrity and confidentiality.

Trust Service Providers

Ministry of Economic Affairs and Digital Transformation's

We are part of the Ministry of Economic Affairs and Digital Transformation's list of trusted service providers for certified communications, electronic contracting, certified web publishing and digital custody in accordance with European eIDAS regulations.


Please get in touch if you would like more information regarding this solution.



Platform for all your legal communications

SLegal security

Legal security

Maximum legal guarantee of your communications and transactions

Trust Service Providers

Trust Service Providers

Certification and digital custody of communications and evidences



Services available from PC, mobile and tablet


Asociación Europea
Canal Gestión Lanzarote
Defensor del pueblo
MMT Seguros
Viajes el Corte Inglés

Avenida de la Recomba 14
P.E. La Laguna
28914 Leganés · Madrid
+34 916 895 665


Calle Balmes, 200
Planta 6º Puerta 4º
08006 Barcelona
+34 934 152 445


P. I. Ribera de Axpe, 11
Edif. BL-206-B-2ª
48950 Erandio · Vizcaya
+34 944 646 412


Torre Montesanto.
Rua Afonso Praça, 30, 7th floor
1495-061 Algés · Lisboa
+351 21 121 5030


470 Atlantic Avenue, 4th floor
02210 Boston · Massachusetts
+1 617 273 8000

Contact us

X  Please contact us if you need more information